Facilitation Guide“The community stagnates without the impulse of the individual. The impulse dies away without the sympathy of the community.”
We use this guide to help us facilitate our crowd effectively. This is a vital and time-consuming part of crowdsourcing so it is important to get it right. 100%Open has found that it takes a facilitator about 20 hours a week to take care of an active community of about 1000 members.
Good facilitation is vital for a successful crowd in two ways:
Firstly it motivates the community by listening and responding.
Secondly it provides the conduit between the community and the Challenge Holder.
By giving regular feedback to the owner of the community and writing weekly reports the facilitator adds value through suggesting real-time changes as well as making conclusions in the final analysis.
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